Privacy Policy

Bains Travel respects the privacy of our customers and is committed to protecting personal information entrusted to us. This Privacy Policy outlines the procedures put in place to comply with the Personal Information Protection and Electronic Documents Act.

If you have questions or concerns regarding our Privacy Policy please contact our head office at1.800.661.3488 or at [email protected].

Information Collected When Making Travel Arrangements

When making a travel inquiry or reservation, whether through our website, over the telephone, via email, or in person, Bains Travel will collect personal information for each traveler included in the reservation or inquiry. This may include such details as your name, address, contact information and credit card details.

We will maintain a file of personal information for each user who makes travel arrangements with Bains Travel. A user’s file will be kept on a secure database only accessible by employees who need access to a file for the course of their duties in relation to the travel arrangements.

Information Shared With Travel Service Providers

In order to facilitate travel arrangement transactions, we must disclose users personal information to the travel suppliers used in the transition. This will include only the specific airlines, hotels, tour operators and/or other travel services providers whom we have engaged to provide travel services to the user.

If a user purchases travel insurance and subsequently makes a claim to the insurer under that policy, Bains Travel may provide the insurer, if requested, information related to the insurance claim. This may include any cancellation charges applicable to travel arrangements made, any dates travel arrangements were cancelled, or other relevant information related to the claim made under the travel insurance policy.

Information Shared With Other Third-Parties

With exception to our marketing purposes below, Bains Travel does not share users personal information with any other third-parties. Personal information collected by Bains Travel is only used and shared to facilitate travel arrangements and/or to market the services of Bains Travel.

We believe in the privacy of our valued customers and ensure that user’s personal information is not sold or shared with any other third-parties or affiliates other than mentioned in this privacy policy.

Information Security When Booking Online

Travel arrangement transactions made on bainstravel.com are done via our online booking engine provider, Softvoyage, on a secure server using 128-bit SSL (Secure Sockets Layer) encryption and are protected by firewalls to ensure that your orders are securely processed. Credit card information submitted over the internet using SSL encryption.

Information Collected When Using Our Website

When visiting our website, a ‘cookie’ file may be sent to your browser and stored by your browser on your computer. Cookies are small files that are used to identify your computer. Cookies can serve a range of purposes, such as storing typed information so that it does not have to be re-entered again by the user, track website usage, store information provided by the user, amongst many other uses.

Bains Travel may use cookies to help make the website more user friendly, track page usage and marketing purposes.

Cookies For Marketing

Bains Travel use cookies for marketing our products and services to visitors of our website. When a user visits Bainstravel.com, a cookie may be created by third-party marketing vendors, such a Google, to allow us to market our products and services to those visitors at a later time and website via the internet. Third-party vendors that we work with will use these cookies to serve ads based on a user’s past visits to our website. These cookies do not contain your personal information but are only used to display our relevant advertisements to the user. Visitors to our website can opt out of these cookies by visiting the Network Advertising Initiative opt-out page and/or Google’s Ad Preferences Manage.


Communicating With Our Customers

Bains Travel may use the email address or mailing address of users who have previously made travel arrangements for the purpose of sending ‘thank you’ cards, promotional gifts and offers, special announcements and other marketing or travel related promotions. This information may be shared with and used through various third party social media and advertising mediums. Users may opt out of these communications at any time by contacting our head office at 1.800.661.3488 or at [email protected].

Credit Card Information

If making travel arrangements with Bains Travel though our website, your credit card information will be collected and passed onto the travel provider for processing via our secure booking engine. Bains Travel does not store this credit card information.

If making travel arrangement via telephone or in person, your credit card information will be collected by one of our travel specialists. This information will be stored in our secure database and used to complete your travel arrangements.

Other Ways Personal Information Is Used

We may collect a user’s personal information received through various promotions, giveaways and contests that are administered by Bains Travel. This information collected is on a volunteer basis by the user and may include, but is not limited to, a user’s name, email address and telephone number.

This information may be used to send future promotions and marketing initiatives to the user’s email address as stated in any promotion, giveaway or contests terms and conditions at the time the user provided this information. Users can opt out of our email marketing at any time by using the ‘Manage my subscription’ link located at the bottom of all marketing emails or by contacting our head office at 1.800.661.3488 or at [email protected].

Other Websites

Bains Travel is not responsible for the privacy policies of any other website which we may link to from our website.

Policy Changes

Any changes to the Bains Travel Privacy Policy will be displayed on this page. A users continued use of this website constitutes agreement with the Term and Conditions and Privacy Policy of Bains Travel.


By disclosing your personal information to Bains Travel, users consent to the collection, storage and processing of personal information as stated in this Privacy Policy.

If you have any questions or concerns regarding our Privacy Policy, please contact our head office at 1.800.661.3488 or at [email protected].